DO YOU TAKE INSURANCE?
For therapy clients: I am an out-of-network provider for PPO insurance and can, therefore, provide you a receipt called a "superbill" to send to your insurance directly for reimbursement. I cannot interact with insurance providers. Questions to consider asking your PPO insurance regarding coverage:

• Does my plan provide out-of-network reimbursement for mental health?

• Is there a deductible I need to meet before you will start to reimburse me?

• How many sessions per year does my health insurance cover?

• What percentage of the fee do I cover?

For coaching clients: unfortunately, insurance does not cover life coaching.

WHAT IS YOUR CANCELLATION POLICY?
We require a 24-hour notice, at minimum, to cancel or reschedule your appointment or you are responsible to pay the full fee. This policy is standard in the field of psychotherapy as we really want to have enough time to invite another client who may be in active need of support to take that unused appointment time. If you cancel within that 24-hour window for a true emergency, of course, we understand and do not require the fee to be paid. That also means, if we cancel on you within 24 hours (happens extremely rarely) for anything other than a true emergency, we will give the next session to you for free.

ARE YOU OFFERING VIDEO SESSIONS?
Yes! We are available for Zoom appointments for therapy clients who reside in California. Kyleigh is available for coaching clients who reside anywhere.

WHAT IS ORGANIC INTELLIGENCE?
Organic Intelligence is the name of the approach Kyleigh uses for all her work as a therapist and coach. It is an approach grounded in neuroscience, an understanding of the nervous system, compassion, and an “easy does it” attitude for healing. For more information, please visit www.organicintelligence.org

WHAT IS THE DIFFERENCE BETWEEN COUNSELING/THERAPY AND COACHING?
Kyleigh is a licensed mental health professional (LMFT) who also provides life coaching, which is a distinct discipline, for relationship improvement, personality development, and personal/career goals. The difference between coaching and counseling is primarily that coaching focuses on your performance in various areas of life, improving your life in the here-and-now with goals to increase your capacity, relationship enjoyment, communication, and other relational skills. Counseling/therapy tends to use more of the past in the pursuit of reducing symptoms related to mental health and wellbeing. Counseling also allows more explicit work with trauma and childhood-related wounds, while coaching is not permitted to do so. There is crossover between the two disciplines, but they are distinct in their focuses. If you have questions about which is right for you, contact us for a free 15-minute consultation.

GOOD FAITH ESTIMATE
Under Section 2799B-6 of the Public Health Service Act, health care providers are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling any non-emergency healthcare services, to receive a “Good Faith Estimate” (GFE) of expected charges. The GFE shows the expected costs of psychotherapy services provided by us that are reasonably expected based on the information known at the time the estimate is created. It does not take into account any reimbursement that you may receive separately as a result of out of network benefits. The GFE does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if special circumstances occur. If you are billed for $400 or more than your GFE without discussion, you have the right to dispute the bill. In this case, you may contact Kyleigh Baker here.